288wim Privacy
Policy

1 Who We Are

288wim ("we", "us", "our", "the Platform") is an online casino and sports betting platform operated under an international gaming license. 288wim is accessible at https://288wim.com and serves players primarily based in Pakistan. For the purposes of this Privacy Policy, 288wim acts as the data controller in respect of all personal information collected from users of the platform.

This Privacy Policy applies to all visitors, registered users, and any other individuals who interact with the 288wim platform, whether through the website, mobile browser, or any other interface made available by 288wim. It governs the collection, use, storage, disclosure, and protection of your personal data.

2 Data We Collect

288wim collects only the data that is necessary to operate the platform, comply with legal obligations, and provide a personalised and secure experience to each player. The categories of personal data we may collect include:

2.1 Identity & Contact Data

• Full legal name, date of birth, and gender
• National identity number (CNIC) or passport number for KYC verification
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan)
• Email address and mobile phone number

2.2 Account & Transaction Data

• Your chosen username and account credentials (passwords are stored in encrypted form and never readable by staff)
• Deposit and withdrawal history, including amounts in PKR and payment methods used (e.g. JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, USDT TRC20)
• Betting and gaming history, including game types, stakes, and outcomes
• Bonus and promotional activity linked to your account

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser information
• Session duration, pages visited, and clickstream data within the platform
• Login timestamps and access logs

2.4 Communications Data

• Records of live chat conversations with the 288wim support team
• Email correspondence sent to or received from 288wim
• Feedback, complaints, and dispute records

3 How We Collect Your Data

288wim collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically each time you visit or interact with the 288wim platform, including via cookies and server-side logging.
• Third-party sources: Identity verification agencies and fraud prevention databases that supplement the information you provide during registration. Payment processors may also share limited transaction confirmation data with us.

288wim does not collect data from social media platforms or purchase marketing lists containing your personal information from third-party data brokers.

4 Why We Use Your Data

The personal data collected by 288wim is used exclusively for the following purposes:

• Account creation and management: To register your account, verify your identity, and manage your ongoing relationship with the platform.
• Transaction processing: To facilitate deposits in PKR via JazzCash, EasyPaisa, and supported banking channels, and to process withdrawal requests to your verified payment account.
• Legal and regulatory compliance: To fulfil KYC obligations, anti-money laundering (AML) requirements, and conditions imposed by 288wim's international gaming license.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and abuse of bonuses or promotions.
• Customer support: To respond to your queries, resolve complaints, and maintain a record of communications for quality assurance.
• Service improvement: To analyse aggregate usage patterns and improve the features, performance, and user experience of the 288wim platform.
• Marketing communications: Where you have given explicit consent, to send you information about promotions, new games, and special offers available on 288wim. You may withdraw this consent at any time.
• Responsible gaming: To monitor gaming behaviour and intervene where patterns suggest potential harm, in line with 288wim's responsible gaming obligations.

5 Legal Basis for Processing

288wim processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered user of the platform, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, AML, and licensing conditions.
• Legitimate interests: Processing carried out in the legitimate interests of 288wim, such as fraud detection, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, for marketing communications. Where consent is the basis, you retain the right to withdraw it at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

288wim does not sell your personal data. We may share your information with the following categories of recipients only to the extent strictly necessary:

6.1 Regulated Third-Party Service Providers

• KYC and identity verification partners: To verify the accuracy of the identity documents you submit during registration.
• Payment processors: Including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and cryptocurrency processors for USDT TRC20 — solely to facilitate your deposits and withdrawals.
• Game software providers: Third-party providers whose games are hosted on the 288wim platform may receive limited technical session data necessary to operate those games.
• Fraud prevention and AML screening services: To fulfil regulatory obligations and protect the platform from financial crime.

6.2 Regulatory and Law Enforcement Authorities

288wim may disclose personal data to licensing regulators, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law or a valid legal order. We will notify affected users where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving 288wim, your personal data may be transferred to the successor entity, subject to the same or equivalent privacy protections as described in this Policy.

7 International Data Transfers

As an internationally licensed gaming platform, 288wim may transfer your personal data to servers or service providers located in countries outside Pakistan. Where such transfers occur, 288wim takes appropriate steps to ensure that your data receives a level of protection consistent with the standards described in this Privacy Policy.

These steps may include contractual safeguards with data processors, reliance on adequacy determinations, or other lawful transfer mechanisms recognised under applicable data protection frameworks. If you have questions about the specific safeguards in place for a particular transfer, please contact our support team.

8 Data Retention

288wim retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and our gaming license conditions. As a general guide:

• Account data: Retained for the duration of your account's existence and for a minimum of five (5) years following account closure, in line with AML and licensing requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for a period of three (3) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of the consent obtained.
• Technical and usage logs: Typically retained for up to twelve (12) months unless a longer period is required for security or legal purposes.

Once your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites function efficiently, to remember user preferences, and to provide platform operators with analytical insights about how their service is used.

9.2 How 288wim Uses Cookies

288wim uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your 288wim account during a visit. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and session display options, so that you do not need to re-enter them on each visit.
• Analytical cookies: Collect aggregate, anonymised data about how users interact with the 288wim platform — such as which pages are visited most frequently — to help us improve the service.

288wim does not use third-party advertising cookies or tracking pixels to build behavioural profiles of users for external advertising networks.

9.3 Managing Cookies

You can control and manage cookies through your web browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is placed. Please be aware that disabling strictly necessary cookies will impair your ability to use the 288wim platform.

10 Your Privacy Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by 288wim:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained to meet legal and regulatory obligations and cannot be deleted on request.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of certain data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 288wim support team using the details in Section 14. We will respond to all valid requests within a reasonable timeframe and no later than as required by applicable law.

11 Children & Minors

The 288wim platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under this age. If we become aware that personal data has been submitted by a person under the age of 21, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on 288wim, please contact our support team immediately so that appropriate action can be taken.

12 Security Measures

288wim implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 288wim servers.
• Encryption of sensitive data at rest, including stored passwords and financial information.
• Role-based access controls ensuring that only authorised personnel with a documented operational need can access personal data.
• Regular security assessments and penetration testing of platform infrastructure.
• Audit logging of all access to systems containing personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable regulatory requirements.

While 288wim takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are encouraged to use a strong, unique password for your 288wim account and to never share your login credentials with any other person.

13 Updates to This Privacy Policy

288wim reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When material changes are made, we will notify registered users via email or an in-platform notification prior to the changes taking effect.

The date at the top of this document always reflects when the Policy was most recently updated. We encourage you to review this page periodically to stay informed about how 288wim handles your personal data. Your continued use of the platform after any update constitutes acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 288wim handles your personal data, please reach out to our dedicated support team using the contact details below:

• Email: support@288wim.com
• Live Chat: Available 24/7 directly on the 288wim platform

For formal data subject requests — such as access, rectification, or erasure requests — please email us with the subject line "Data Privacy Request" so that your message is routed directly to the appropriate team. We aim to acknowledge all privacy-related correspondence within three (3) business days and to resolve substantive requests within the timeframe required by applicable law.

288wim is committed to resolving privacy concerns promptly and transparently. If you feel your concern has not been adequately addressed, you may have the right to escalate the matter to the relevant supervisory authority in your jurisdiction.